Cricbuzz Casino Privacy Policy – Your Data Is Safe with Us

1 General Information & Applicability

This Privacy Policy ("Policy") applies to Cricbuzz Casino ("Platform", "we", "us") and all users ("you", "user") of the cricbuzzcasino.com website and its associated mobile applications.

Cricbuzz Casino takes your privacy very seriously. We understand how valuable your personal information is to you, which is why we are committed to exercising the utmost care in how we collect, use, and protect it.

This policy is compliant with international data protection law (GDPR) and applicable local regulations. We review and update this policy on a regular basis as needed.

2 What Information We Collect

Cricbuzz Casino only collects information necessary for platform operations, security, and legal compliance. We do not collect any data beyond what is required.

Categories of Data Collected:

• We collect information directly from you, automatically through your use of the platform, and from third parties for KYC verification purposes.
• We do not collect sensitive data such as health information, religious beliefs, or political opinions.
• It is your responsibility to ensure that the information provided at registration is accurate.

3 How We Use Your Information

Cricbuzz Casino uses your personal data only for specific, lawful purposes. We will never use your information for anything else without your permission.

• Account Management: For registration, login, identity verification, and account maintenance.
• Payment Processing: To process deposits and withdrawals and ensure transaction security.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Customer Support: Addressing your questions, complaints, and requests.
• Legal Obligation: To meet the requirements of licensing authorities and law enforcement agencies.
• Responsible Gaming: Monitoring your gaming behaviour to identify problematic patterns.
• Promotional Communications: Promotional offers and bonuses will only be communicated with your consent.

4 Data Sharing & Disclosure

Cricbuzz Casino does not sell your personal data to any third party. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary data is shared with Mobile Pay, Nagad, and banks to process transactions.
• KYC Verification Service: With licensed verification providers for identity checks.
• Legal Authorities: We may be required to disclose information in accordance with a court order or government directive.
• Gaming Licensing Authority: To regulatory authorities for licence compliance and audit purposes.

5 Cookie Policy

Cricbuzz Casino uses cookies and similar technologies on its website and application. Cookies are small text files stored on your device that help the website remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: For language preferences and a personalized experience. Activated with your consent.
• Analytical Cookies: Collects anonymized usage data to improve the platform.
• Marketing Cookies: To show relevant ads. Only activated with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

6 Data Retention Period

Cricbuzz Casino does not retain data longer than necessary. Separate retention periods are defined for different types of data:

• Account Information: For the duration of active account + 5 years after closure (for legal purposes).
• Transaction Records: 7 years (for financial regulations and audit purposes).
• Communication Logs: 3 years (retained to help improve customer service quality).
• Technical Logs: 90 days (for security monitoring purposes).
• Marketing Data: Effective immediately upon withdrawal of consent.

Once the retention period expires, data is securely and permanently deleted or anonymised so that you can no longer be identified.

7 Security Measures

Cricbuzz Casino follows industry-leading security technologies and processes to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Firewall & IDS: Round-the-clock protection against unauthorized access.
• Regular Security Audits: Penetration testing conducted by external experts every 6 months.
• Staff Training: Regular data protection training and strict access controls for all staff.
• Data Backup: Your data is protected through a secure offsite backup system.

8 Child Protection Policy

Cricbuzz Casino strictly does not collect information from or provide services to anyone under the age of 18. Our platform is operated exclusively for adults.

• Age is verified at registration and reconfirmed during the KYC process.
• If an underage account is detected, it is immediately suspended and all associated data is deleted.
• Parents with concerns can reach out to support@cricbuzzcasino.com.

9 Privacy Policy Updates

Cricbuzz Casino may update this Privacy Policy as needed. If any changes are made, you will be notified through the following methods:

• A notice will be published on the website and the "Last Updated" date at the top of the page will be revised.
• You will be notified directly via email or SMS about any significant changes.
• Notice will be given at least 14 days before any changes take effect.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

10 Contact & Data Protection Officer

For any questions about our Privacy Policy, requests regarding your data, or complaints, please reach out to our dedicated Data Protection team:

• Email: support@cricbuzzcasino.com
• Live Chat: Use the chat button in the bottom right corner of the website.
• Response time: 24 hours via email, instant via live chat.
• Help Center: Help Center You'll find a detailed guide on the page.